Shipping Policy

At FoodVault, we want your order to reach you as quickly and smoothly as possible. This policy explains where we ship, how long delivery takes, and what to do if something doesn't go to plan. If you have a question that isn't answered here, please reach out at hi@foodvault.com.au and our team will be happy to help.

Where We Ship

We ship to the following destinations:

• Australia
• United States
• Canada
• United Kingdom
• New Zealand

If your country isn't listed, please contact us before ordering and we'll let you know whether we can arrange delivery.

Shipping Costs

All orders include FREE delivery — no matter how many products you order or where you're located. Shipping is calculated at checkout and will show as free. There are no minimum spend requirements to qualify.

Order Processing & Delivery Times

Once your order is placed, it's picked, packed and passed to our couriers for dispatch. You can expect your order to arrive within 5–9 business days from the day you place it.

Please note that while couriers quote us these delivery windows, occasional delays can occur that are outside our control. When this happens, your tracking may show an updated or "delayed" delivery date. Delivery times may also be affected by public holidays, peak periods, remote delivery locations, and customs processing on international orders.

Order Tracking

After your order is handed to our couriers, we'll send you a shipping confirmation email containing a "Track Order" button. This links to a live tracking page so you can follow your parcel's journey.

If you haven't received your shipping confirmation email, please check your spam or junk folder, as it can sometimes end up there. Still can't find it? Get in touch and we'll resend your tracking details.

Delayed or Missing Orders

If your tracking shows a delay, please allow a little extra time — couriers usually catch up within a few days.

For any local delivery concerns, we recommend contacting your local post office or courier depot first, as they can often locate a parcel or arrange redelivery fastest. Once you've done so, let us know and we can follow up with the courier on your behalf.

If your order has not been delivered within 20 days of being placed, please contact us at hi@foodvault.com.au and we'll launch an investigation with the courier to get your order to you as quickly as possible.

Changing Your Shipping Address

Entered the wrong address, or need to send your order somewhere else? Contact us as soon as possible:

• If your order hasn't shipped yet, send us the correct details and we'll update the address for you.
• If your order has already shipped, don't panic — we can attempt to redirect it. Contact us and we'll do our best to arrange this with the courier.

Please note: We can only ship to the address provided on your order. If an incorrect address is supplied and the parcel is delivered there, we're unable to retrieve it — so please double-check your delivery details before completing your purchase.

International Orders, Duties & Taxes

All prices are displayed in your local currency at checkout. For international destinations, any import duties, taxes or customs charges that may apply are determined by the destination country and are the responsibility of the recipient. We're unable to predict or cover these charges, as they vary by location.

Incorrect, Damaged or Faulty Items

If your order arrives incorrect, damaged or faulty, please contact us at hi@foodvault.com.au and include photos of the item and packaging. This helps us identify what's happened and resolve it for you as quickly as possible.

Gift Orders

Sending FoodVault to someone special? Simply enter their address as the shipping address and your own as the billing address at checkout. We never include pricing or invoices inside the box — all receipts are emailed directly to you.

Returns & Refunds

Every FoodVault product is backed by our 60-day risk-free guarantee. For full details on returns, exchanges and refunds, please see our Refund Policy.

Contact Us

Questions about your order or our shipping process? We're here to help.

Email: hi@foodvault.com.au

This policy was last updated on 9 July 2026 and may be amended from time to time.